I am used to using internet banking and am usually happy with the procedure, but today when I attempted to log onto my account I was unable to proceed to my accounts without accepting terms which I feel would lead to my receiving an increase in spam from the bank and others. I was not presented with any way to bypass this option. This means that I am unable to use online banking. When I called the help line they were unable to bypass this option for me and let me have access to my accounts. Why ask me to accept terms that obviously aren't optional. In my view this is extremely bad practice. For the moment I would advise everyone to avoid the Bank of Scotland and as I suspect this is a part of the Lloyd s banking group as is Halifax it might be best to avoid them as well, though I'm not sure if they offer a similar non option.
I am unhappy enough about this to change banks if the situation isn't resolved. The only thing I will say in their favor is that so far the android app on my phone isn't giving this problem.
Has anyone else come across a similar non option which they feel unhappy about accepting?
Did finally, after some insistence, get hold of a very helpful man called Dave who could understand my concern and gave me a some faith that he would pass on my concern. So in the end I am reasonably happy that something will be done about it.
27/01/2014
As an add on to the above, I would say that after spending some time on the phone I got through to a gentleman called Dave. He checked that what I said was correct and promised to get back to me. Dave was as good as his word and has just got back to me. Apparently what I was seeing was correct and intended and there is no way round it. I think the Bank of Scotland and possibly Lloyds banking group are being arrogant and stupid, they will offend customers with this attitude. Dave aside I am very unhappy with the situation and if it isn't removed I will change banks as a point of principle
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